In this article, you will learn everything that you ever wanted to know about Oracle Service Contracts. For those who have read the lease management
white paper,typical life cycle of contract remains the same ie you Create,QA check,book a contract,bill thru it’s life & then renew or terminate a contract.Difference in that now we are talking about services instead of lease. With this basic fact in mind let’s take deeper dive & uncover the difference!!!
Oracle Service Contracts provides a complete contract authoring execution solution to manage warranties, extended warranties, usage, subscription services etc from its origination to billing to termination or renewal of contract.With Oracle Service Contracts you can do following for a service only contract or as part of other contracts ie leasing contract.
Full article can be read by downloading from the link below.
List of topics covered in this article are
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Overview of Oracle Service Contracts
Header level
Line Level
Sublines Level
Creating Service Contract
Entering service Lines
Usage Lines
Subscription Lines
Ordering Service in Order Management
Setting up new contract defaults for Oracle Order Management
Adjusting Price on Sales Order
Quality Assurance Checking Service Contract
Approving & Signing Service Contract
Billing Service Contracts
Managing Contract lifecycle
Adding Notes to Contract
Extending & renewing contracts
Send quote letters by e-mail
Terminating service Contracts
Frequently used Reports
CLICK HERE TO DOWNLOAD THE FULL ARTICLE
http://www.apps2fusion.com/training_demo/ranu/service-contracts/oracle_service_contracts.pdf
Subscribe to this comment's feedwritten by Murugesan , August 13, 2008
I like to read when ever your posting realted CRM documents. we are expecting still more documents from u.
Thanks
K.Murugesan
written by Ranu , August 13, 2008
written by Manav , August 20, 2008
Good document ! Is there any Functional documnet on PA. Functional documents which youuploaded until now are really helpful
I am looking for PA (Project accounting) document.
Thanks
Manav
written by Range , August 23, 2008
1. I was however, looking to see if you addressed how a Warranty can be applied to a product "after" it has been shipped. Generally, the warranty is applied before being shipped in OM, however, there have been occurences where products are shipped without the warranty....how can this be applied after the fact?
2. How can an extended warranty be applied to an item.....say 4 months after the sale of the product?
Thanks
R
written by Ferry , September 11, 2008
anybody know how to deal with Milestone payment in oracle?
e.g my PO like this:
Item Qty Price Amount
AAA 10 1000 10000
BBB 5 200 1000
-------
11000
Payment Schedule
20% before delivery ---> 2200
50% upon delivery ---> 5500
30% 30days after delivery ---> 3300
any module in Oracle can handle such situation??
Regards,
Ferry
written by Prativa , September 18, 2008
Can you please post Installed base article ?
thanks.
written by Pavithara R , June 15, 2009
Can you explain me how data entered in CRM is interfaced to Order Management. That is i require detailed knowledge about Order Capture, Order Import, Service Billing & Service Online.
Thanks & Regards,
Pavithara R.
written by vivekerp , January 05, 2010
written by sajeed , January 05, 2010
Questions:
1. For above requirement, do we need both the modules - Install base and Service Contracts?
2. What could be the probable reason for the standard warranty contract not appearing in Service Contracts module in above scenario mentioned?
3. Is there any help detailed document on what "Process definition" means in Service Contracts? How to use it?
Any help would be appreciated. Thanks in advance
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it '> This e-mail address is being protected from spambots. You need JavaScript enabled to view it
- Sajeed
written by Lalith , January 26, 2010
I've gone through IB and Service Contracts documents really they're excellent and appreciate your hardwork.
Currenlty we're on Oracle Apps 11.5.9 and planning to upgrade to R12
Could you please post documents related ..
1. IB New features in R12
2. Service Contracts new features in R12 .
Thanks in Advance ..
Bobby
Do let let us know we have some more document which you can publish.
Also do we have any traning on Contract do lets know.