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Ranu Srivastava

Oracle Install Base - Track your assets and Items

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Where exactly is my Copier that’s making me money & what’s happened to it?
Where is that Car we leased out & customer wants us to repair? How many cars?
Where do I have copiers installed at various offices across country & how many copies did we print in last 3 months in division xxx?

The Answer  ‘Oracle Install Base’

InstallBase Overview

Oracle Install Base is an item instance life cycle tracking application that facilitates enterprise-wide life cycle item management and tracking capability. Helps you to track instance from the time that it is received in inventory, in work in process, in projects, at customer sites, and throughout the return and repair process.Oracle Install Base is a centralized repository of information for an item instance and its tracking details including location, status, ownership, party, account and contact relationships, configuration data linked to Contracts,service requests repairs.Oracle Install Base is capable of tracking serialized and non-serialized item instances including:

  •  Tangible items such as those that are manufactured, purchased, and shipped
  •  Intangible items such as software, services, licenses, and agreements
  •  Tangible assets including fixed, movable, and leased assets
  •  Key features and functionality include the following:
  •  Item instance maintenance
  •  Support for inventory transactions
  •  Centralized repository of information:

                        Item instance consolidated transactions history

                        Item instance timestamp and version label history

                        History of Oracle E-Business Suite transactions affecting Oracle Install Base

  •  Instance relationships with multiple party/accounts
  •  Configuration support and instance-to-instance relationships
  •  Open Interface and Quick Edit capabilities:
  •  Mass load of item instances by an open interface
  •  Quick online edit of attributes for a group of item instances
  •  Install Base Interface Error processing functionality
  • System grouping of item instances
  • Capability of user-defined extended attributes
  • Sales Order Shipment, Fulfillment, and RMA Receipt Interface

Shipped Order Lines, RMA Receipt Order Lines (shippable items)

                        Fulfilled Order Lines (non-shippable items)

  • Interface with Inventory & WIP modules.

 

IB Integration within eBiz

Oracle Install Base provides for creation, updating, querying, and copying of instances through Oracle Install Base user interfaces and through integration with other applications. These include Oracle applications such as Oracle Service Contracts, Oracle Field Service, Oracle Depot Repair, complex maintenance repair and overhaul, receiving, WIP, Oracle Inventory, Oracle Projects, Oracle Order Management, Oracle Purchasing, Contact Center, eBiz Center, and shipping.

  • Counters and Notes ,Direct updates from Oracle Field Service and Oracle Complex Maintenance Repair, and Overhaul, Oracle Inventory (receiving and other inventory transactions)
  • View and reference accessibility from multiple applications such as Oracle Contracts, Oracle Field Service, Oracle Depot Repair, and Oracle Customer Support
  • Oracle Trading Community Architecture for querying parties and accounts and building item instance to party relationships
  • Oracle Order Management (shipping, fulfillment, and RMA receipts
  • Oracle Assets (Oracle Enterprise Install Base-specific updates through mass additions
  • Oracle Projects (Oracle Enterprise Install Base-specific updates to projects)
  • Oracle Work in Process (move transactions, assembly completion, configuration support)
  • Oracle e-Biz Center & Contact Center. A new tab provided with Contact/e-Biz Center window enables direct access to Oracle Install Base.
  • Oracle Project Contracts (shipment transactions)
  • Oracle Purchasing (inter-company drop shipment and PO adjustments)

 

Everything you need to SetUp Install Base

 

1. Synchronize On-Hand Balance with Oracle Inventory

2. Set Up Inventory Serial Control at the Master

3. Set Up Oracle Install Base Items in the Item Master

4. Set Up Parties

5. Set Up Vendors

6. Set Up Employees

7. Set Up Party Accounts

8. Set Up Party Contacts

9. Verify the Setup of the Oracle Service Fulfillment Manager Event Queue

10. Set Up the Action Menu in Oracle Order Management

11. Set Up the Order Management Workflow for Non-Shippable Items

12. Run the License Manager Program

13. Verify the Setup of Four Profile Options for Oracle Enterprise Install Base

14. Verify Location IDs in HZ_LOCATIONS

15. Verify Codes for Asset Update Statuses

16. Set Up Installation Parameters

17. Set Up Codes for Party-Account and Party-Contact Relationship Types

18. Verify Codes for Instance Relationship Types

19. Verify Extended Attribute-Level Codes

20. Set Up Extended Attribute Pools

21. Set Up Extended Attribute Classifications

22. Set Up Extended Attributes

23. Verify Accounting Classification Codes

24. Set Up Instance Type Codes

25. Verify Codes for Instance Location Sources

26. Verify Party Sources

27. Set Up Codes for Instance-Operating Unit Relationship Types

28. Set Up Version Labels

29. Set Up System Type Codes

30. Set Up Split Process Reasons

31. Verify Oracle Configurator Enabled Values

32. Verify Instance Class Values

33. Verify Values for the Resubmit Interface Process

34. Verify Values for CSI:Propagate Systems Changes

35. Set Up Regions for the Advanced Search Page

36. Set Up the Results of the Search Item Instances Page

37. Set Up Instance Statuses

38. Set Up Source Transaction Types

39. Set Up Transaction Subtypes

40. Set Up the Transaction Subtypes LOV from Non-Service Processes

41. Verify Transaction Status Codes

42. Verify Transaction Error Source Types

43. Create Business Users

44. Create Agent Users

45. Schedule the Expire End Dated Instances Program

46. Schedule the Install Base Open Interface Program

47. Schedule the Initiate Mass Edit Program

48. Schedule the Process Mass Edit Program

49. Schedule the Process Old Order Lines-Fulfillable Only Program

50. Schedule the Resubmit Interface Process

51. Schedule the Resubmit Waiting Transactions Program

52. Schedule the Install Base and Inventory Data Discrepancies Program

53. Schedule the Install Base Error Correction and Synchronization Program

54. Final Synchronize On-Hand Balance with Oracle Inventory

 

 

 

 

 

Using Install base

General View and maintain general information about the item instance such as system

name, serial number, owner, and location. This page is organized by regions of  basic categories under which you can define and test various specific search criteria

Additional Attributes View and update values for additional attributes defined for an item or instance.These are attributes are user definable with the Oracle Install Base Administration responsibility

Assets View and define associated asset information such as asset number, date placed in

service, and employee. Oracle Enterprise Install Base uses such information in the

tracking of fixed assets.

In the Create Item Instance page you can create an item instance(or sub instance). The page has regions for general item information, owner information, current location, item flags, and item views. The inventory rules of the selected organization will be used to verify the item being created. The BOM from the organization will be used in the case of warranty creation.For serialized items, Oracle Install Base checks for the uniqueness of the serial number based on the setup of a serial control uniqueness parameter in the inventory organization. Version label and status default to the profile option setup if they are not populated. Accounting classification defaults to Customer Product if it is not populated

Party Relationships View and define names, types, and effective dates for additional parties that can be associated with an instance. You can use these features to transfer ownership. Associated links have the following uses:

■ Owner: Transfer item instances.

■ Party: Add or maintain party relationships

■ Account: Define and maintain accounts and account types for a party

■ Contact: Define the contact type and names of a party

■ Summary: Display all the associated parties, and the accounts and contacts from each

Transfer Ownership In the Owner page, you can transfer ownership of an item instance from one active party to another.The account field is mandatory only if the party is external. Other owner types can be Employee and Vendor. Ship-to and Bill-to location can be modified on this page. The ownership transfer date can be set as a past or current date. If ownership transfer is backdated, then the application verifies that no Oracle Install Base transactions exist between past and current dates & accordingly transfers the ownership.


 

Pricing View extended pricing attributes that come from Order Management sales order

lines at the sale of an item instance.

Counters With the Counters application, you can define a counter construct called a counter group for an item to monitor the usage of customer item instances and services and execute business processes based upon the usage information. Eg  automobile (the odometer), a gas meter, and a photocopy machine. Counters are created for an instance at the time of instance creation if the counter group is associated with the item in the Counters application. As a piece of equipment recorded in Oracle Install Base is put into service, its usage can be tracked by incrementing the counters associated with the unit. These counters may be updated manually or automatically on regular intervals. In Oracle Install Base you cannot define counters, but you can view, adjust, enter, and reset their readings.  

 


Transactions View the most recent transactions for this item instance. Each transaction ID links to a page of transaction details.

 

 

 

 

 


Service Requests View and create service requests associated with the item instance.

Repair Orders View open, closed, and hold repair orders for an item instance.

History Retrieve and view the history of an item instance based on a date range or a version label


Operating Units Display and maintain operating units associated with the item instance.

Configuration.In the Operating Units page, you can view, add, and remove the association of

operating units with a particular item instance.

Displays the Item Instance Configuration page. View the various configurations and define children for an instance.

Contracts View information such as the name, effective dates, and coverage description of service contracts associated with the instance. Each contact number can link to a page of contracts details.

Notes Create and view notes associated with an item instance.

 

Saved Search Criteria : For frequent used search criteria IB lets you save the search.With saved searches you can easily reuse a set of possibly complicated search criteria by assigning a name to the saved set of criteria. Saved search page is organized by regions of basic categories under which you can define and test various specific search criteria.After you are satisfied with results of your tests, you can save the set of criteria with a name of your choice.You can customize search criteria in saved search page by updating lookup CSI_ADV_SEARCH_DEF_SHOW

 

Splitting Quantities In the Split Quantity page(on General Attributes region),You can split the original quantity into two or n parts. Oracle Install Base automatically creates serviceable items under serial control with a quantity of one. Only nonserialized items are created with a quantity greater than one. Oracle Install Base retrieves from Oracle Contracts the appropriate coverage for the newly created instances.

Example of splitting quantities are as follows:

Isolate a quantity for transfer to an end customer

Set apart a quantity to be terminated

Set aside a quantity for installation elsewhere

Set apart a quantity to apply or order a new service program

Set apart a quantity for upgrade or repair

 Relationship Types With Oracle Install Base you have a flexible way to types of instance-to-instance relationships.

  • Component-Of  Most used relationship example being  Monitor,Mouse,Keyboard are component of Computer
  • Connected-To : used to represent a network of connected items  ranu-laptop is connected to print-server-11.2.9 lan network

Transaction Details Window In the Transaction Details window you can update Oracle Install Base with attributes provided for an item that is being sold or returned. In addition, you can

update a referenced item instance.This tab can be uded to enter replacement/upgrade of an item.

Order Management Super User -> Orders, Returns > Sales Orders > Line Items tabbed page, select a line > Click Actions > Installation Details

 

 

Transaction Error Handling

If a source transaction(OM,FA,Projects,Sales Order,Teleservice o is successful and the Oracle Install Base update errors-out, then the transaction appears with error text in the Transaction Error Summary and

Details window.Transaction Error Summary and Details window you can reprocess transactions that failed to update Oracle Install Base from certain Oracle applications.

 

Oracle Install Base Admin responsibility >  Navigate to Transaction Errors Processing.

 

Install Base and Inventory Data Discrepancies program picks up the discrepancy data from the tables of Oracle Install Base and Oracle Inventory and displays it on a report. A separate concurrent program, Install Base Error Correction and Synchronization Program, is available to correct the discrepancies.

 

 

Mass Edit/Future Dated Transactions

In the Mass Edit/Future Dated Transaction window you can schedule several changes to be made to a group of instances and to be performed at a specific date and time. Such changes include, for example, location, party ownership, accounts and contacts.

Oracle Install Base Administrator responsibility  > Mass Edit > Open Mass Edit/Future Dated Transaction window > Entry Details region, Find Instances > Supply a value for the Name field of your mass edit session, and click Save eg Use Location tabbed page to change the current location or the install location for all selected instances.

 

 

 

Item Instance Query Window

The Item Instance Query window displays existing configured item instances,including attributes and components,

Ability to query instances based on a wide range of query parameters including extended attributes

Ability to view configurations, in a tree structure, from the Sales Order window and select those instances where you want the configuration to change

When called from the Sales Orders window, the ability to return a PL/SQL table of records for processing by Oracle Order Management

 

Oracle Installed Base Admin responsibility >  Item Instance Query.         OR

Order Management Super User > Orders, Returns > Sales Orders.

 

Purging Transaction History

Application provides a utility to purge history transactions tied to an instance. Given a start date, you can run the utility to purge all the transaction data with dates older than the specified date and store the data in a table

 

Oracle Installed Base Admin > Run Request Installed Base Transactions History Purge

 

Counters Application in IB

Using the Counters application you can define counters to track the usage of a customer's item or service and execute business processes eg charge excess charges after 5000 copies @ of .05 pence & charge 100£ for initial 5000 copies other examples include.

Manage item warranties and external warranties

Manage service, rental, and leasing contracts

Know when the time has come to reorder or ship parts

Determine billing cycles and rate change

Trigger item preventive maintenance or overhauls

Calculate item reliability

Perform lifecycle tracking

Counters application supports the following Service applications:

Oracle TeleService

Oracle Install Base

Oracle Service Contracts

Oracle Depot Repair

Oracle Field Service

Oracle Mobile Field Service

Oracle Spares Management

Oracle Logistics

Oracle Advanced Service Online

 

Counters can be of Two types

Physical Counter An incremental electro-mechanical or software device built into an item to track equipment usage. These counters are tangible and can rollover to a specified value, be reset to any value, or replaced if broken during normal operation.

Formula Counter An intangible or derived counter that runs inside a software application program, keeping track of usage of an item or service. A common logical counter is the number of service telephone calls made by a customer against a particular item or service. Logical counters can be added or combined with other counters to form a new counter.

 

Counter Group Can be associated with an item or service and is permitted to have only one associated counter group. Group templates can also be applied with multiple Oracle Install Base items or contract lines. After a counter group is instantiated, it can be modified for a single instance or for all instances.

Counter Template A template that is defined for groups of counters and instantiated in Oracle Install Base customer items or contract lines. A template can be defined for a single counter or a group containing one or many counters.

 

 

Typical Usage of Counters

Capture Counter Readings Counter readings can be entered manually using the Capture Counters window.eg Field Service,Service Contracts

Capture Miscellaneous Reading Adjustments service counter can used to adjust a technician's copy usage during a PM Service or repair of a customer's photocopier machine

View the Counter History Log The Counters application creates a new instance each time a reading event has been performed and saves the results in the counter history log.

Oracle Install Base Life Cycle Tracking Counters uses Oracle Install Base to manage and track reading history related to an item, service, or contract throughout the active lifecycle.

Reset Counters Certain service providers require that a counter reset is performed to re-establish a new starting point for an item or service.

Modify Counters Counter groups and counters can be modified after instantiation with an item or

service.

 

Navigation : Customer Support or Depot Repair Super User > Setup > Counters.

 

Setup Checklist

1. Define counter group templates.

2. Confirm the setup of user-definable counter property lookups

3. Define counter estimation methods.

4 Define regular counters

5. Define group function counters.

6. Define formula counters.

7. Define time-based counters.

8. Confirm the setup of the concurrent program for the time-based Counters engine

9. Define profile options.

10. Instantiate Counters.

 

 

 

 

 

 

 


Open Interface Program

  • Initial mass load: Load large volume data from multiple sources including external legacy systems.

·         Incremental load: This synchronizes Oracle Install Base with subsystems by importing item instances from different feeder systems on a frequent, on-going basis. Eg synchronize with changes in inventory.

  • Change functionality

 Add new party relationships to existing item instances

 Add new physical attributes to the item instances

 Add new contact information

 Add new configuration elements

 Change the party relationships of existing instances

 Change contact information

 Change configuration (relationships between item instances)

 Remove and expire item instances

 Remove and expire configuration, cascading

 Remove and expire party relationships

 Remove and expire contact information

  • Data validation Imported data is validated to ensure data integrity

 

Use Open Interface as follows(Just like any other Oracle Applications open interface)

Load the Open Interface tables, using SQL Loader or a custom program.

Oracle Install Base Admin responsibilitynavigate to Others > Setups > Requests.

 

Guidelines for Loading Open Interface Tables (Follow Oracle Apps Common sense)

1. Set up the source system details before using the Open Interface functionality.

2. Use the appropriate value for Transaction_Identifier. The value must be unique for the same source_system_name.

3. Set replace_flag to Y only if the complete structure, or image, of the item instance is being processed.

4. Any type of transaction requires at least one row in the CSI_INSTANCE_INTERFACE table.

5. Child entity updates, such as instance_party update and ip_account_update,must have a corresponding row with the same inst_interface_id in the csi_instance_interface table.

6. Get NEXTVAL from the respective instances for populating primary keys of the interface tables

7. Make sure that all the referenced entities are populated with their respective IDs before running the Open Interface program. For example, inventory_item exists in mtl_system_items, party exists in the respective party tables, and order line exists in the order entry tables.

8. When including pricing attributes on an instance, make sure that the Pricing Context Flexfield (QP_ATTR_DEFNS_PRICING) has the Context Field Code Value defined and the related segments specified.

9. The Open Interface program resolves the IDs from different tables from the descriptive values provided in the interface tables and also validates the existence of all the referenced IDs.

10. Transaction Identifier along with Source_System_Name is used to identify the set of instances and instance relationships. This set is committed as a single database transaction.

 

 

 

 

 

 

 

 

 


Useful Profile Options

 

CSI: Allow Install Parameter Update

CSI: Auto-Generate System Name

CSI: Auto-split Instances During Instantiation

CSI: BOM Explosion Level

CSI: Cascade System Termination

CSI: Configurator Enabled

CSI: Contracts Enabled

CSI: Counters Enabled

CSI: Debug Level

CSI: Default Install Date with Ship or Fulfillment Date

CSI: Default Instance Status

CSI: Default Version Label

CSI: Display HTML UI

CSI: Enable Contracts For Open Interface

CSI: Explode BOM

CSI: Filter Display of all Contracts

CSI: Instance Termination Status

CSI: OE Line Processing Delay

CSI: Show Expired Instances

SERVICE Master Inventory Validation Organization

 

 


The API’s to work with

 

CSI_ITEM_INSTANCE_PUB: Contains all APIs for item instance management.

  • Create_Item_Instance
  • Update_Item_Instance
  • Expire_Item_Instance
  • Get_Item_Instance
  • Get_Item_Instance_Details
  • Copy_Item_Instance

CSI_INSTANCE_RELATIONSHIP_PUB: Contains all APIs to manage instance-to-instance relationships

  • Create_Relationship
  • Update_Relationship
  • Expire_Relationship
  • Get_Relationship

CSI_SYSTEMS_PUB: Contains APIs for creating, updating and deleting the systems.

  • Create_System
  • Update_System
  • Expire_System
  • Get_Systems

 

 

 

 

 

**CSI_DATASTRUCTURES_PUB: Contains all public datastructures exposed to Install Base API users.

 

 

Comments   

0 #1 Nirmal 2008-12-03 18:45
Hi Anil,
I just created my first OA Page in jdeveloper. I followed the method u did in your video tutorial1. When I build the project it doesn't show any
error but with some warnings. when I run the xml file, it displays "http://198.162 .100.182:8988/O A_HTML/runregio n.jsp Application Not Found."
There's nothing wrong with my .dbc file..What else could be the reason??

Regar ds,
Nirmal
Quote
0 #2 PIYUSH 2009-01-30 02:32
hy anil
i created a Discrete job & i try to do material transaction
but it call the item from my INV
what can i do.
Quote
0 #3 PIYUSH 2009-01-30 02:33
hy ANILl
i created a Discrete job & i try to do material transaction
but it can't call the item from my INV
what can i do.
Quote
0 #4 Sushma 2009-02-12 03:58
Hi Anil,

I am getting same error that Nirmal has mentioned above , what could be the reason?


Regar ds,
Sushma
Quote
0 #5 Nirmal 2009-02-12 05:40
Hi Anil/Sushma,
It s working fine now.. There was some mistakes done while making jDev setups. Follow the jDeveloper configuration document completely and hopefully u wil solve the issue. U can get the document from metalink also.

regards,
Nirmal
Quote
0 #6 deep999 2009-03-20 11:48
Hi Anil,

Which table in oracle stores the Warranty information. Like Warranty Start Date, Warranty End Date?
Quote
0 #7 Vyaghresh 2009-04-18 09:05
HI,
For Creating the Extended Warranties, our client have a custom code in place, whcih will creates the Service Contracts as soon as the Sales order shipped out of the store.
The question is, the nextday, if customer asked to cancel only the warranty item, then cashier will create an RMA and the money will be refunded back to the customer.
Buy by now, a contract has been created, so how to handle this issue..Please explain
Quote
0 #8 Bill 2009-08-16 19:47
Nice post. I wish I had found it a couple of weeks ago.
Is there a way to constrict the values used in an extended attribute to a list of values (LOV)?
Quote
0 #9 ARUN SHARMA 2009-09-16 05:22
Hi Anil,

I am inserting data using API. I am able to insert but there are some non mandatory columns like meter reading, type and reading month, I am not able to find out correct interface table for it.
May you please tell me all interface tables name used in oracle install base.

regards
Arun
Quote
0 #10 consultant 2009-10-30 01:13
Hi
i am trying to create a system using CSi_SYSTEMS_PUB .CREATE_SYSTEM
& I'm able to insert record into base tables using this API

But it is showing me the following ,after executing my procedure

Msg1 : Invalid system parameter (15947) passed
x_return _status = S
x_msg_count = 1
x_msg_data = Invalid system parameter (15947) passed
x_system _id = 10059
Quote
0 #11 anil kumar V 2010-01-11 02:46
Hi,

I am trying to figure out tables related to Contract module of Oracle install base. Please suggest me on tables related to this.

Thanks,
Anil
Quote
0 #12 Hari Viswanathan 2010-05-09 14:07
Hi,

The contract overview screen is blank for an instance queried in IB though a service contract associated with it is available.
What could be the issue here as the contract information is not getting displayed.

Tha nks
Hari V
Quote
0 #13 Hibache 2010-07-06 10:16
is what I can create an asset directly upon receipt of items in INV and before creating the invoice in AP
If so, can you send me a detailed document please
Quote
0 #14 Daman Kumar 2010-07-21 12:53
Hi, I have successfully created the instance using API. It also created the Warranty. Create Warranty Checkbox is checked. How can I stop it from creating warranty?

Dama n
Quote
0 #15 siddheshwar m babar 2010-10-28 06:57
hi
can you suggest when I expired any instance can I make them to created again.
Quote
0 #16 Madhur 2011-01-12 12:58
Hi,

We are facing a problem in inserting the install base history transactions into Oracle.

Problem: We have 1 Item that has about 716 associated install base history transactions (inventory moves, Subinventory transfers, receipts, processing etc.) in the legacy application from a period of 10-12 years ago. When doing a Install Base conversion we want to create 1 install
base instance (i.e. record count in csi_item_instan ces = 1) and 716 install base history records (i.e. record count in csi_item_instan ces_h
=716). We do not know how these types of historical records are created using the Install Base Open Interfaces or any other way.

We are trying not to use the Inventory Transactions Interface (MTL_MATERIAL_T RANSACTIONS_INT ERFACE) for this conversion, since we do
not want to re-open closed inventory periods in the Oracle EBS Target.

Any inputs in this regard would be very much appreciated.

Regards,
Madhur
Quote
0 #17 Vinod Kumar 2011-03-27 13:16
In Install base (Transaction Error Processing form) RMA Receipt Transaction is stuck with the following message.
"Canno t resolve the Serial Number A88003 provided. Check whether Mfg serial number flag is set to "Y" for Serialized Instances. Instance validation failed."
Brief History of transactions:
1 . When Configured item is shipped to the customer, Instances are created in IB for all Items. We are updating Option Item Serial Numbers and for Configured Item Serial Number is already available in IB.
2. This Serial Number (A88003) is manually updated for an Option Item within the configured Item.
3. We have received only One Option Item against Configured Item, we see transaction has errored.
a. If whole configured Item is received we see the transactions updated in the Install Base.
4. Item is a Serial controlled.
Ple ase let me know your suggestion...
T hanks
Vinod.
Quote
0 #18 Diana Mohalley 2011-08-08 20:22
All,
I am looking to use the party relationship functionality to allow an item in the install base to be returned or service from someone other than the sold to party. For example if a person bought an item from best buy (a distributor) and is returning it to the original manufacturer (my client) on the install base record shows Best Buy as the owner the item was sold to, and the consumer is now returning it. We would like to set a relationship that would allow the Install record to be placed on the Service Request although it is not "owned" in the install base by the consumer. We do not want to transfer ownership. I have tried a couple of the customer relationships but have not found the right type of relationship that would allow this type of dual visability on the install base record. Does anyone know what relationship allows this?

Thanks much
Diana
Quote
0 #19 Suresh Sikha 2011-10-18 02:26
Hi,

Am Working on Oracle Installed base user.While trying to access any form from Install base Navigator from internet Explorer, we are getting the "Error on Page" on the left foot side of the explorer from orcle applications. pls help how to proceed this is urgent issue. Waiting for Your Valuble Reply

Thanks,
Suresh...
Quote
0 #20 Maheshwari Varsha 2011-10-31 04:44
Hi

We are working on 'Oracle Enterprise Asset Tracking' version 11i Module.

There is requirement of 'Asset Reconciliation' . we need User Manual (step by step documents) for Asset Reconciliation.

Please help.

Regards
Varsha
Quote
0 #21 V Shravan 2012-03-14 02:47
Hi,

This is article is very usefule ad explanatory. I have a question.

How can I know the list of all instances for a particular operating unit.

How is it divided at OU level. Please explain
Quote
0 #22 potharaju 2012-09-13 11:24
really a good document to get what is intall base.

We have encountered 23 Serial Numbers that have wrong Accounting Classification in the Installed Base. The affected Serial Numbers have Acct. Class. "Inventory", instead of "Customer Product". As a result it is impossible to use the Serial Numbers in the Service Requests. how to change that one?

please help
Quote
0 #23 rayyagari 2012-11-13 20:35
Thanks for the detailed guide.
Can you please let me know if there is any report which gives all the Transactions of an Item instance for all items tracked in the Instalbase.

Th anks
Raghuram
Quote
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