We have recently configured new elements and attached the same to fusion benefit plan. All of them are working except for group term life. The previous element say X was attached to the plan and now Y element is attached to the plan.
It is observed that payroll is no longer calculating this element in SOE and not even in quickpay . Coincidence is until X element was attached the term life came out in SOE but now it's not coming out Verified that the element entries are flowing absolutely fine from benefits to payroll Element entries screen. Even tried adding manually the element from element entry page but it is not processing from their as well.
As per my understanding, we have to rollback all benefit enrollment if want to replace new element instead of old. Otherwise, system don't allow to see new element.
No you need not to rollback benefits enrollment, you can end date the rate and attached the new payroll element with new effective date.
Anyways figured out the issue this element was calling custom formula and some logic in formula was missing and hence it wasn't calculating and processing in payroll run.