This training is designed for ServiceNow administrators and consultants who need to implement and administer the ServiceNow Discovery product. Gain in-depth knowledge and practice in configuring and using ServiceNow Discovery.
Preview
By the end of this training you will learn to:
Install and configure multiple MID servers
Configure Discovery to find Linux servers, windows servers and routers
Gain in-depth knowledge of the four phases of Discovery
Work with credentials and behaviors
Extend application mapping and process classification capabilities
Configure load balanced and failover clusters
Build custom probes and sensors
Learn common troubleshooting techniques.
Course Contents
Day 1
Discovery Overview
What is ServiceNow discovery
Customer challenges
How is discovery licensed
What types of devices are discovered
Discovery architecture
Discovery process flow
MID Server Overview
What is a MID server
Which applications use a MID server
Where is a MID server installed
How do MID servers work
MID server and probes Installation and configuration
MID server and ECC queue
MID troubleshooting
Running Discovery
Day 2
Discovery schedules
Running discovery
Discovery status
Discovery timeline
Results of discovery
Credentials and Behaviors
Credential security and affinity
WMI, SSH and SNMP credentials
External storage credentials
Behaviors
Phases, Probes, and Classifications
Phases of discovery
Port probes
Classification
Identification
Exploration
Day 3
Application Mapping
Application to host dependency
Application to application dependency
Application to mapping overview
Process classification
Application profile mapping
MID Server Clusters
Load balance clusters
Failover clusters
Capabilities
Combining clusters
Extending Discovery
Extending discovery
Probes and sensors
Classifiers
Testing probes
Configuration Item Lifecycle
Day 4
Management
Discuss configuration item management
Understand the CMDB architecture
Learn potential fields used to manage CI
Discuss discovery CI lifecycle challenges
Learn potential discovery
CI lifecycle solutions
Learn how to configure potential solutions
Troubleshooting
Troubleshooting Phases
Connectivity Permissions
Discovery progress
Logs Probes and sensors
ECC queue
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