Ranu Srivastava

In this article, you will learn everything that you ever wanted to know about Oracle Service Contracts. For those who have read the lease management white paper,typical life cycle of contract remains the same ie you Create,QA check,book a contract,bill thru it’s life & then renew or terminate a contract.Difference in that now we are talking about services instead of lease. With this basic fact in mind let’s take deeper dive & uncover the difference!!!

Oracle Service Contracts provides a complete contract authoring execution solution to manage warranties, extended warranties, usage, subscription services etc from its origination to billing to termination or renewal of contract.With Oracle Service Contracts you can do following for a service only contract or as part of other contracts ie leasing contract.

Full article can be read by downloading from the link below.

List of topics covered in this article are
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Overview of Oracle Service Contracts
Header level
Line Level
Sublines Level
Creating Service Contract
Entering service Lines
Usage Lines
Subscription Lines
Ordering Service in Order Management
Setting up new contract defaults for Oracle Order Management
Adjusting Price on Sales Order
Quality Assurance Checking Service Contract
Approving & Signing Service Contract
Billing Service Contracts
Managing Contract lifecycle
Adding Notes to Contract
Extending & renewing contracts
Send quote letters by e-mail
Terminating service Contracts
Frequently used Reports

CLICK HERE TO DOWNLOAD THE FULL ARTICLE

http://www.apps2fusion.com/training_demo/ranu/service-contracts/oracle_service_contracts.pdf
 

Comments   

0 #1 Rajeshatwork1 2008-08-09 11:34

Tons of thanks for such a nice and usefull document. very rarely we find such consildated document.
Do let let us know we have some more document which you can publish.
Also do we have any traning on Contract do lets know.

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0 #2 Murugesan 2008-08-13 06:59

Thank you very much for the Service Contract document, rellay it is very good document and easy understand of service contact
I like to read when ever your posting realted CRM documents. we are expecting still more documents from u.

Thanks
K.Mu rugesan

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0 #3 Ranu 2008-08-13 07:02

Do we know list of topics forum members would like to see?

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0 #4 krishna.roshan 2008-08-20 20:41

Hi

Good document ! Is there any Functional documnet on PA. Functional documents which youuploaded until now are really helpful
I am looking for PA (Project accounting) document.
Thank s
Manav

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0 #5 Range 2008-08-23 14:43

Ranu....excelle nt document to give anyone (either a novice or refresher for guru) an understanding of Oracle Service Contracts...exc ellent.

1. I was however, looking to see if you addressed how a Warranty can be applied to a product "after" it has been shipped. Generally, the warranty is applied before being shipped in OM, however, there have been occurences where products are shipped without the warranty....how can this be applied after the fact?

2. How can an extended warranty be applied to an item.....say 4 months after the sale of the product?

Thank s

R

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0 #6 Ferry 2008-09-11 21:14

Hi,

anybody know how to deal with Milestone payment in oracle?
e.g my PO like this:
Item Qty Price Amount
AAA 10 1000 10000
BBB 5 200 1000
-------
11000

Payment Schedule
20% before delivery ---> 2200
50% upon delivery ---> 5500
30% 30days after delivery ---> 3300

any module in Oracle can handle such situation??

Regards,
Ferr y

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0 #7 Prativa 2008-09-18 02:50

Nice article.Thanks a lot.
Can you please post Installed base article ?
thanks.

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0 #8 Pavithara R 2009-06-15 06:50

Hi Ranu,
Can you explain me how data entered in CRM is interfaced to Order Management. That is i require detailed knowledge about Order Capture, Order Import, Service Billing & Service Online.

Thanks & Regards,
Pavith ara R.

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0 #9 vivekerp 2010-01-05 04:42

What's the API to terminate a Service Contract?

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0 #10 sajeed 2010-01-05 13:41

We have a standard warranty of 12 months for all the products we ship out to customers. Hence, we created that as a warranty item (12 months) and added in the BOMs for all the finished product. Once item is shipped, the item instance is created in install base. However we are not able to see the record in Service Contract. Requirement is that user should be able to check what is the warranty start and expiry date.

Question s:
1. For above requirement, do we need both the modules - Install base and Service Contracts?
2. What could be the probable reason for the standard warranty contract not appearing in Service Contracts module in above scenario mentioned?
3. Is there any help detailed document on what "Process definition" means in Service Contracts? How to use it?

Any help would be appreciated. Thanks in advance

Email: oraclefevergmail.com

- Sajeed

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0 #11 Lalith 2010-01-26 18:00

Hi Ranu,
I've gone through IB and Service Contracts documents really they're excellent and appreciate your hardwork.
Curre nlty we're on Oracle Apps 11.5.9 and planning to upgrade to R12

Could you please post documents related ..
1. IB New features in R12
2. Service Contracts new features in R12 .

Thanks in Advance ..

Bobby

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0 #12 rajapr 2010-07-05 11:34

Hi,

In Oracle service contract bill is not generated for contract with status active . I am not able to see the schedule amout for current and last months , bu i am able to see the schedule and amount for previous months.

Thanks and Regards
Raja

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