ServiceNow ServiceWatch allows you to discover and map the relationships between data center components that comprise specific business services, which provides insights into how those services are delivered and how they are performing. ServiceWatch automatically discovers and maps all applications and IT infrastructure components upon which the business service depends.
Preview
By the end of this training you will learn to:
Apply the concepts and value of ServiceNow ServiceWatch top-down discovery to the service such as a web URL or host address and port
Install and configure collectors
Navigate the ServiceWatch user interface
Configure ServiceWatch credentials
Configure ServiceWatch to discover and model a business service from a top-down approach including all the applications, network devices, and servers that support it
Configure ServiceWatch patterns that allows administrators to model proprietary services, applications, and connections unknown to ServiceNow ServiceWatch
Create event binding rules to monitor incoming events
Configure and build ServiceWatch dashboards
Create an integration between ServiceWatch and the ServiceNow CMDB
Learn common troubleshooting techniques
Course Contents
Day 1
ServiceWatch Overviews
Understand what ServiceWatch is and how it differs from other discover and monitoring tools
Review the high level architecture up ServiceWatch
Service Models
Learn the Core Modeling Features of ServiceWatch
Learn how to Discover a Business Service
Discover Configuration Item Details
Learn how CI Types, Patterns, and Steps capture CI details
Capture attributes from configuration files
