Preview
By the end of this training you will learn to:
The purpose and movement of update sets by utilizing hands on practice
How to implement new workflows that use a variety of activities, enabling users to understand how records are generated from workflows
How to coordinate service catalog options, including two-step checkout, cart controls and variables
How to create and link Content Management System (CMS) content blocks and pages to present a menu of services to ServiceNow users
How to use a database view and trend data to run reporting How to use a database view and trend data to discuss field color assignment and security controls How to implement a web services integration and learn about the possible data paths
The system controls that direct the right data to the right users at the right time
How to investigate performance issues, how to use troubleshooting tools and system logs to find issues
Course Contents
Day 1
Security for Data Access
Describe how access controls work and how they work together
Learn how contextual security evaluates multiple access controls
Discuss security key principles
Reference Qualifiers
Reference qualifiers: simple, advanced, and dynamic
Encoded queries
Dictionary overrides
Service Catalog Controls
Learn how workflows interact with the Service Catalog
Describe the records created by Service Catalog workflows
Learn when to create multiple catalogs, catalog items, variable sets, order guides & record producers
Learn how to use permission catalog items
Performance Reporting Use benchmark methods and best practices for efficient performance
Form rendering
Browser settings
Reporting
Day 2
Workflows
Explain the concepts of version, context and the rollback to activity
State the ways a workflow can be executed
Define the workflow scratchpad and how it is used
Describe a workflow validator
Integration Data paths into ServiceNow
Integrate using web services
Create an inbound email action
Introduction to the Content
List CMS project elements
Describe the CMS architecture used in the ESS Portal
Learn the main CMS elementsManagement Systems
