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Oracle Financials Cloud - Invoice dispatch via email

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Topic starter
(@pavithra-srikantiah)
New Member
Joined: 3 years ago

Hi, Can anyone explain what is the hierarchy in which a customer Email will be selected when printing the Receivables invoices in the Email mode. 

Thanks, Pavithra

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Posts: 2
(@pranshu)
New Member
Joined: 3 years ago

Hi Pavithra,

Please find the navigation below to the query for selecting customer email id from hierarchy while printing the receivables in email mode:

Navigation :

Select Home – Go to Receivables – Select Billing – Open task pane – Select manage customers – search the customer (for which email needs to be updated) – select the customer – Go to Account site – select the communication tab – add contact details i.e. phone and email id

The above email id will receive the invoice when the task is triggered to sent the invoices over email to customer

Note: Ensure that responsibility for Bill to and/or statement is assigned to this contact

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