Oracle Service Contract Fundamentals training covers the topics like Author a service contract with a subscription line, Manage the service contract schedules, tasks, and communications between service contract parties, Organize contracts, Explain the negotiation workflow and phases, Explain procedures of the contract lifecycle, Define Parties, Roles, and Sources, Setup renewals Terminate a service contract, High level business flows that feature Oracle Service Contracts, Renew a service contract.
Preview
By the end of this training you will learn to:
Use the basic service contract terms
Manually author a service contract with service and usage lines
Add coverage, pricing, and billing details
Approve and activate the service contract
Use Administrator Workbench to manage the contract process
Use Customer Acceptance Portal
Course Contents
Day 1
Overview of the Service Contract Management Process
Managing the Negotiation Process
Using the Administrator Workbench and Explaining the Customer Acceptance Portal
Managing the Contract Lifecycle
Setting Up Global Contract Defaults
Confirming E-Business Setups for Oracle Service Contracts